Purchasing policy


As of september 1st, in order to obtain our decoration services, all your apparel from our 6 main suppliers must be purchased* via Id pro (see list below).
This in order to simplify the ordering process with suppliers and to be more efficient.
*Possible exemption for special projects

You have several advantages to ordering your clothes directly from Id Pro:

  • All costs related to errors & damages during production are covered (clothing & prints)
  • Taking charge of your orders (management of inventory breakdowns, communications with suppliers)
  • Access to main suppliers without shipping and handling cost, or minimum purchase costs
  • Possibility of matching suppliers on the same order
  • Single invoice for all your services
  • No annual fee


Main suppliers:

  • Technosport
  • Alphabroder
  • SanMar
  • Biz Collection
  • Stormtech
  • Canada Sportswear



In the event that the item is not available from one of these 6 suppliers, the handling charge will be 0.49$/item. Items supplied by the distributor are not guaranteed in case of damages or errors.

Id Pro will find a solution in the event of a production error. However, if there is a production failure, no
refund or return will be offered.


Production error : Any errors that differ from the approved visual (Bad color, bad positioning, etc.)

Production damage : Normal anomalies that can occur in a production (burnt garment, offset printing,
non-uniform color, broken needles)
Rest assured the anomalies rate is lower than 1%.

If the exact amount is required, please provide a 2% surplus per size.