Purchase of clothing & accessories
In order to obtain our decoration services, all your garments must be purchased* via Id pro for all our priority suppliers (see list below).
This is to simplify the ordering process with suppliers and to be more efficient.
*Except for special projects
You have several advantages to order your clothes directly from Id Pro:
– All costs related to errors & breakage during production are covered (clothing & printing)
– Take charge of your orders (inventory breakage management, communications with suppliers)
– Access to key suppliers with no shipping, handling or minimum purchase fees
– Possibility of pairing suppliers on the same order
– Single invoice for all your services
– No annual fees
Our priority suppliers
Should you decide to supply an item that is not available from one of these suppliers, a handling fee of suppliers, a handling charge of $166.65/order will apply. For orders of more than 50 items, a charge of $1.65/item will apply.
Items supplied by the customer are not guaranteed against breakage or errors, regardless of the order or value of the items.
Id Pro will take over or find a satisfactory solution in the event of a production error.
However, in the event of a production failureno refund or rework will be offered.
Production errors All errors that differ from the approved visual (Wrong color, wrong positioning, etc.)
Production failures : Normal anomalies that can occur in a production run.
(Burnt garment, shifted printing, non-uniform color, broken needles)
Rest assured, the rate of anomalies is 1%.
If the exact amount is required, please provide an additional 2% per size.
