Purchase of clothing & accessories
In order to obtain our decorating services, all your clothing must be purchased* through Id pro for our 10 priority suppliers (see list below).
This is to simplify the ordering process with suppliers and to be more efficient.
*Except for special projects
You have several advantages to order your clothes directly from Id Pro:
– All costs related to errors & breakage during production are covered (clothing & printing)
– Management of your orders (management of inventory shortages, communications with suppliers)
– Access to key suppliers with no shipping, handling or minimum purchase fees
– Possibility to match suppliers on the same order
– One bill for all your services
Our priority suppliers
If the item is not available from one of these 14 suppliers, the handling fee will be $0.69/item.
Items provided by the customer are not guaranteed in case of guaranteed in case of breakage or errors.
Id Pro will assume the recovery or will find a satisfactory solution in case of a production error.
However, if there is a production breakdown, no refund or rework will be offered.
Production error All errors that differ from the approved visual (Wrong color, wrong positioning, etc.)
Production breakdown
Normal abnormalities that can occur in a production run. (Burnt garment, shifted printing, non-uniform color, broken needles)
Rest assured, the rate of anomalies is 1%.
If the exact amount is required, please provide an additional 2% per size.
