Purchase of clothing & accessories
In order to obtain our decorating services, all your clothing must be purchased* through Id pro for our 10 priority suppliers (see list below).
This is to simplify the ordering process with suppliers and to be more efficient.
*Except for special projects
You have several advantages to order your clothes directly from Id Pro:
– All costs related to errors & breakage during production are covered (clothing & printing)
– Management of your orders (management of inventory shortages, communications with suppliers)
– Access to key suppliers with no shipping, handling or minimum purchase fees
– Possibility to match suppliers on the same order
– One bill for all
Our priority suppliers
If the item is not available from one of these 10 suppliers, the handling fee will be $0.69/item.
Items provided by the customer are not guaranteed in case of guaranteed in case of breakage or errors.
Id Pro will assume the recovery or will find a satisfactory solution in case of a production error.
However, if there is a production breakdown, no refund or rework will be offered.
Production error All errors that differ from the approved visual (Wrong color, wrong positioning, etc.)
Production breakdown : common breakage that can occur in a production run. (Burnt garment, shifted printing, non-uniform color, broken needles)
Rest assured, the rate of breakage is 1%.
If the exact amount is required, please provide an additional 2% per size.